Effective date: July 14, 2026
The Mabelle Group Inc. respects your privacy and is committed to protecting the personal information collected through our website, contact forms, estimate tools, communications, and renovation services.
This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Property or project address
- City or service area
- Type of renovation or construction service requested
- Project description, measurements, budget, and preferred timeline
- Photographs, documents, or other files uploaded through our website
- Communication preferences
- Messages and correspondence exchanged with us
- Information required to prepare estimates, schedule appointments, complete projects, or maintain customer records
Please do not upload sensitive personal information or photographs containing personal information about another person unless you have permission to do so.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website or traffic source
- Pages viewed
- Date and time of visits
- Website interactions, scrolling, downloads, and form activity
- Approximate geographic location
- Cookies and similar identifiers
We use this information to understand website performance, improve the customer experience, maintain security, and evaluate our marketing activities.
3. How We Use Personal Information
We may use personal information to:
- Respond to questions and service requests
- Prepare preliminary rough estimates and formal quotations
- Contact you by telephone, email, or other requested communication method
- Schedule consultations, site visits, and renovation work
- Evaluate project requirements
- Manage leads, customer records, contracts, invoices, and project documentation
- Provide renovation and construction services
- Follow up regarding estimates or completed projects
- Improve our website, forms, chatbot, and customer service
- Detect fraud, abuse, technical problems, or security threats
- Meet legal, insurance, accounting, and regulatory requirements
- Send promotional communications where you have consented to receive them
You may withdraw consent to receive promotional communications at any time.
4. Rough Estimates and Automated Tools
Our website may use automated or artificial-intelligence-assisted tools to organize submitted information, classify project requests, prepare preliminary calculations, or generate a rough estimate.
Automated results are provided for general planning purposes only. They are not final quotations, contracts, guarantees, or professional site assessments. A final price may require photographs, measurements, material selections, a site inspection, and written approval by The Mabelle Group Inc.
Personal information submitted through these tools may be reviewed by authorized representatives of The Mabelle Group Inc. and by service providers that support the website and lead-management systems.
5. Google Analytics and Cookies
We use Google Analytics and Google Site Kit to understand how visitors find and use our website.
Google Analytics may use cookies and similar technologies to collect information about website visits, devices, browsers, pages viewed, interactions, approximate location, and traffic sources. Google may process this information according to its own privacy policies.
You can restrict cookies using your browser settings. Disabling cookies may affect certain website functions.
You may also use the Google Analytics opt-out browser add-on to limit Google Analytics tracking.
6. Contact Forms, Chatbot, and Photo Uploads
Information submitted through our contact forms, rough-estimate form, chatbot, or file-upload features may be stored in our website systems, email accounts, lead-management records, and Google Workspace tools such as Google Sheets.
Uploaded photographs may contain information about the condition, contents, location, or layout of a property. We use those photographs only for purposes related to evaluating, estimating, planning, documenting, or completing the requested work, unless you provide permission for another use.
We will not knowingly publish customer photographs, addresses, names, or project details for advertising or portfolio purposes without appropriate permission.
7. How We Share Information
We do not sell or rent personal information.
We may share limited personal information with:
- Employees, contractors, subcontractors, or project personnel who need the information to provide services
- Website-hosting, form, email, cloud-storage, analytics, security, and information-technology service providers
- Payment, accounting, insurance, legal, or professional advisers
- Government, regulatory, law-enforcement, or judicial authorities where disclosure is legally required
- Another organization involved in a business transfer, subject to appropriate confidentiality protections
Service providers are expected to use personal information only for the services they provide to us.
8. Processing Outside Canada
Some service providers may store or process information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful-access requirements of that jurisdiction.
We take reasonable steps to select reputable service providers and protect information under our control.
9. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure hosting, HTTPS encryption, malware scanning, backups, software updates, and restrictions on who may access customer information.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Respond to your request
- Prepare or manage an estimate
- Complete and document a project
- Maintain business, accounting, warranty, insurance, or legal records
- Resolve disputes
- Meet applicable legal obligations
When information is no longer reasonably required, we may securely delete it, destroy it, or anonymize it.
11. Access, Correction, and Withdrawal of Consent
You may contact us to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent, subject to contractual and legal restrictions
- Request deletion of information that we are not legally required to retain
- Ask questions or raise concerns about our privacy practices
We may need to verify your identity before completing a request.
Withdrawal of consent may affect our ability to provide an estimate, respond to a request, or complete a service.
12. Children’s Privacy
Our website and renovation services are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13 without appropriate consent.
13. External Websites
Our website may contain links to Google, Instagram, or other external websites. We are not responsible for the content, security, or privacy practices of external websites. Their own terms and privacy policies apply.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, technologies, or legal obligations.
The revised policy will be posted on this page with an updated effective date. Continued use of the website after an update means that the revised policy will apply to future interactions.
15. Contact Us
Questions, access requests, correction requests, deletion requests, or privacy concerns may be directed to:
Privacy Officer
The Mabelle Group Inc.
604-1286 Islington Ave
Etobicoke, Ontario M9A 3K1
Canada
Email: info@themabellegroupinc.com
Telephone: 416-732-6465
Website: themabellegroupinc.com
You may also contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response to a privacy concern.